Free Basic Counselling Skills Training


What To Say And What To Do When Clients Share Their Problems



The majority of people who are experiencing stress, emotional problems or family issues, do not seek professional help, they talk to someone at work, their accountant or their hairdresser. These short videos, 'How To Listen Like A Therapist' and 'Myths & Facts About Suicide' and 'Myths & Facts About Suicide' enable you to better handle these situations.


Your conversation with a client or a workmate can help them clarify their thinking and consider how to move forward. Your conversation coupled with referral information, can connect them with early intervention support services and appropriate professionals.



How To Listen Like A Therapist - 4 Basic Skills

1. Rephrase to clarify what they said

2. Ask "What's that like for you?"

3. Validate "I can understand why you would feel like that"

4. Explore their mixed feelings


Many people who are experiencing domestic abuse or mental and emotional issues do not seek professional help. To dull the pain, they often turn to things such as alcohol, excessive exercise or inappropriate relationships. Instead of seeking professional counselling, they pour their hearts out to a hairdresser, taxi driver, accountant, hospitality worker or anyone else who will listen.

This free material will quickly teach you how to listen without giving advice and what to say and what to do when these things are shared.


Myths & Facts About Suicide
What to say and what to do if you suspect that someone may be contemplating ending their life.
1. Ask The Question
2. Connect to Offer Support
3. Take Them To A Professional
If you are seriously concerned that someone is considering ending their life, ask them if it would be OK if you had someone call them to see if there is anything they can do to help them work through their problems.
If they agree, call 1800 008 255 give them the details
and they will call your client. Or you can lodge a call-back request on their website.
A Note From Annie Boulton
Hair salons have always been unofficial,‚Äč community mental health support services - particularly now. As a former salon owner myself, I know that clients often pour out their heart to you and your staff.
We produce training resources for the mental health sector, so I decided to make some basic resources available, free of charge to the community. This will enable everyone to quickly upgrade their skills in this area.
I know you don't have the time or inclination to go to two day mental health seminars, so I have condensed this information down into no-jargon 10 minute YouTube videos.
This "How To Listen Like A Therapist" video will help your staff listen to clients' problems without getting emotionally drained - whilst providing 'early intervention' and support during these stressful times.
I hope you get something valuable from these videos -  Annie Boulton


Annie & Trevor Boulton (Founders of The Brain Health Education Institute).

For 20 years Annie owned and operated salons in city, suburban and regional areas, so is able to appreciate the value that salon staff provide to their communities.

Group Training Sessions

Contact us to organise short, interactive Zoom training or in-service Professional Development.


Trevor and Annie Boulton, co-founders of The Brain Health Education Institute -  producers of the world acclaimed 'Toxic Thinking' Apps, mental health education programs, books and online training, have combined the knowledge gained from their own lived experiences and years of research, to produce unique, Psychologist endorsed, non-clinical, no jargon life-skills mental Health conversation resources and training.


The Brain Health Education Institute

397 The Esplanade

Hervey Bay, Queensland, 4655


0417 90 6000