Compassion Fatigue Staff Training

 

FIRST - BUILD YOUR RESILIENCE

Before we help others we need to be emotionally stable.

Acting on this information will help you improve your resilience and give you a better understanding of basic 'Maslow" needs of the brain and body and our DNA programming for relationship and connection.

Compassion Fatigue


"If you are regularly listening to other people's problems, you risk becoming overwhelmed and exhausted"

If you work in a professional setting that deals with other people’s trauma day in and day out you may experience the physical, emotional, and psychological impact of helping others — compassion fatigue.

Trained therapists know how to listen and respond in a way that reduces their risk of becoming emotionally engaged and negatively affected by clients issues.

Telephone Counsellors are trained to handle listening to problems without it causing them emotional distress and disturbed sleep.

Because you and your staff are also listening to people's problems on a daily basis, we are offering the same
training in the form of a simple, no jargon 10 minute YouTube video and some group discussion.

Compassion Fatigue Staff Training

 

Most people experiencing emotional problems or family issues, do not seek professional help, they talk to a trusted friend, workmate, teacher, accountant, or hairdresser.

 

Knowing how to listen and respond to someone experiencing an emotional crisis, domestic abuse or suicidal thoughts can be lifesaving and at the same time personally rewarding.

 

Upskilling frontline people who regularly deal with the public is proving to be a very valuable early intervention strategy which is saving lives.

 

WATCH THE VIDEO WITH TRAINEES

 


ROLE-PLAY REFLECTION 

 

 Organize participants in groups of 2. Person 1 tells a fictitious story similar to a real-life conversation that they have had in the past. Then Person 2 re-tells that story in their own words as they have heard it. Swap places. Tell and re-tell another story.

 

(Invite us to attend via Zoom if you wish)

 

 

REVIEW THE 4 RAVE STEPS

1. Rephrase to clarify what they said

2. Ask "What's that like for you?"

3. Validate "I can understand why you would feel like that"

4. Explore their mixed feelings

 

Distribute local support information to help clients connect with appropriate support services.

 

 

ENCOURAGE DISCUSSION AND IDEAS FOR IMPLEMENTAION

 

Over the next 2 weeks, review with individual trainees how they are using these skills and review what is happening with their own emotional well-being.

 

 

DOWNLOAD, PRINT AND PRESENT COMMUNITY COUNSELLING CERIFICATES WHEN APPROPRIATE

 

Contact us to receive your certificate

Please, send us the names and locations of all trainees that you have certified on our behalf

ENCOURAGE TRAINEES TO WATCH THE VIDEO AGAIN AT LEAST ONCE A MONTH

 

Annie & Trevor Boulton (Founders of The Brain Health Education Institute)

 

The Brain Health Education Institute

397 The Esplanade

Hervey Bay, Queensland, 4655

Australia

0417 90 6000

boultons@gmail.com

 

Zoom Meetings www.desktopmeetings.com