Free Training Workshop Presentation Resources




"If you are regularly listening to other people's problems, you risk becoming overwhelmed and exhausted"


If you work in a professional setting that deals with other people’s trauma day in and day out you may experience the physical, emotional, and psychological impact of helping others — compassion fatigue.


Trained therapists know how to listen and respond in a way that reduces their risk of becoming emotionally engaged and negatively affected by client's issues.


The 'How To Listen To People's Problems - and avoid burnout' workshop covers the basic training that telephone counsellors receive - before they start listening to people's problems.


The complete workshop slide/video/deck

is offered free of charge and can be used without limitation or credit.

 Or we can facilitate the workshop for you.


Upskilling frontline people who regularly deal with the public is proving to be a very valuable early intervention strategy which is saving lives. Using these skills also protects from possible anxiety and depression caused by vicarious trauma.


Knowing how to listen and respond to someone experiencing an emotional crisis, domestic abuse or suicidal thoughts can be lifesaving and at the same time personally rewarding.



Community Support Services


Lifeline Australia - Crisis Support

Call - 13 11 14



Carer Gateway Australia - For Anyone Who Is A Carer

Call - 1800 422 737



Annie & Trevor Boulton (Founders of The Brain Health Education Institute)

For 20 years, Annie owned and operated hair salons in city, suburban and regional areas, so is able to appreciate the value that salon staff (and other frontline workers, e.g. educators, hospitality staff, Uber drivers etc.) provide to their communities and the personal costs involved.


The Brain Health Education Institute

397 The Esplanade

Hervey Bay, Queensland, 4655


0417 90 6000